Our Policy

Our Policy

Our Policy is as simple as that, “Client first”.

 i) Privacy

Potalatrip.com respects to Right to Privacy. We do our best to keep your personal information under confidential and disclose to the local authorities only the need arises.

a)  The personal information which we are likely to collect from you are as follows:

1. Contact Information:name, email address, mailing address, nationality, phone number, zip code
2. Billing Information:credit card number, and billing address
3. Unique Identifiers such as user name, account number
4. Passport and Visa data

     b)The Purposes of collecting the above information from you：

1. To design a Tibet tour itinerary as per to your need
   2. To apply for Tibet travel permits for you (Tibet entry permit, Alien’s travel permit, Military permit)
   3. To book train tickets, air tickets or hotels for you.
   4. To improve our website & services with your constructive feedback

ii) Tour Booking

We really appreciate your advance booking with help of our tour consultants. Advancement booking would help both sides more convenient and organized. If your needs are not meeting in our customized packages, you can tailor your own tour as per to your interest. Consultation is always free!

Follow these 5 simple steps to book a tour package:

1. Inquire about any itineraries to discuss with our consultant
2. Select your itinerary or design your tour with our consultant
3. Sign on your Tour Contract and deposit 50% of your tour cost
4. Send your documents to process your Tibet Travel Permit
5. Get tour confirmation letter and ready to begin your journey

iii) Payment

If your tour package includes train tickets or air tickets, kindly pay 100% of train fare or air fare. You can pay rest of the tour cost one month before your tour starts.

Once your tour booking confirmation is done, we will forward you our payment mode details to you. Thank you！

iv) Tour Cancellation

a. Travellers cancel the tour personally before the tour start

You may cancel your tour after it is confirmed but you are liable to pay cancellation charges. Cancellation charges are as follows:

b.  Cancellation 10 days before departure due to political reason or natural force. No cancellation charge on  local tour, but the lost caused by refunding flight tickets and train tickets is on travelers.

c.  If Tour has to cancel due to physical disease or personal reasons when the travelers are in Tibet you will have the following refund system;
Local Tour Fee: You will be refunded 60% of unused local tour fee from wherever you are, including admission fee of tourist sites, accommodation fee, tour guide fee, private vehicle fee, etc which are included in tour contract.

Airfare: Travelers can get refund of airfare according to the policy of Airline Company.
Train Fare: Travelers can get 60-80% refund of unused train fare according to the policy of train station.

v) Alteration

a.  A free modification is acceptable when the tour contract is signed 30 days before the agreed departure, which could be comprised of the trip dates, service items, itinerary and the number of travelers etc.; 5% of additional service charge based on the agreed total trip cost for modifying the content of the tour contract will be charged if the travelers would like to modify for a second time; the rest can be done in the same manner. We reserve the right to offer a re-quotation every time when the content of the tour contract is altered.

b. During your trip, you may request an alteration in trip destinations due to altitude sickness or other health problems. In this case, com will try to be the most flexible and redesign your itinerary mentioned in your Tibet Travel Permit(TTP). However, your TTP was awarded on the basis of your original itinerary, we cannot guarantee that we will be permitted to make major changes in your original itinerary after it has been submitted to the Tibet Tourism Bureau.

Note:

• All cancellations must be in written form and will only be effective upon receipt by Potalatrip.com in specified time as per tour.  
• Children under 18 should book your tour package along with an adult group member as a guidance. Potala Trip respects the International Law for Child  Welfare Policy. Therefore, we have zero tolerance to who goes against to this policy.